FAQ
Use this text to share information about your product or shipping policies.
How can I provide my measurements?
You can enter your desired width, length, and thickness directly on the product page. If you're
unsure, feel free to contact us instantly via chatbox or WhatsApp to get a quick quote.
What type of filling do you use?
It depends on the product type:
-Tufted bench cushions are filled with shredded foam and fiber.
-Flat bench cushions use a solid foam core and fiber wrap.
Can I choose waterproof fabric?
Yes! We offer waterproof, non-slip, and outdoor-friendly fabric options. Just contact us before
placing your order.
Are your cushions suitable for outdoor use?
Absolutely. We offer UV-resistant and waterproof fabric options for outdoor use. Please mention
it when ordering.
Are the cushion covers washable?
Yes, all our cushion covers come with zippers, so you can easily remove and wash them.
What thickness options do you offer?
Our standard thickness is 4 inches (10 cm), but we can make cushions between 2 inches (5 cm)
and 7 inches (18 cm) upon request.
What’s the difference between tufted and flat designs?
Tufted designs have buttons for a classic, elegant look.
Flat cushions offer a clean, minimal aesthetic.
What fabrics do you offer?
We use Linen, Baby Face, Roma chenille, and various waterproof outdoor fabrics. Fabric
samples can be shared on request.
How long does delivery take?
Orders are produced and shipped within 1–3 business days.
We use express shipping, so delivery takes about 2–4 business days depending on your
location.
What if I entered the wrong measurements?
If your order has not yet shipped, we can revise it.
If it has already shipped, no worries — you still have the right to request a return or
exchange.
Can I return or exchange my order?
Yes, you have a 30-day window for returns or exchanges after receiving your item.
Which countries do you ship to?
We proudly ship worldwide! 🌍
How much does shipping cost?
Shipping is free worldwide. No hidden fees.
Can I send my own fabric?
Yes, in certain cases we can work with customer-provided fabric. Contact us for details.
Are your cushions safe for kids?
Yes! Our fabrics are OEKO-TEX certified, free from harmful chemicals, and safe for children.
Do you offer non-slip bottom options?
Yes, we can add a non-slip bottom to your cushion upon request. Just let us know while
ordering.
How firm are the cushions?
They offer medium firmness — comfortable for long sitting sessions, and resistant to sagging
over time.
What do you recommend for garden use?
We recommend using our outdoor fabric options that are waterproof and UV-resistant.
Are your cushions handmade?
Yes, all our products are handcrafted with care and made to order.
Will I get a design preview after ordering?
For custom orders, we contact you via WhatsApp to confirm details before production begins.
Do you offer pet-friendly fabric?
Yes. We have scratch-resistant, easy-to-clean fabrics ideal for homes with pets.
Is your website secure for payments?
Definitely. All payments are processed securely via Shopify & Stripe, using top-level
encryption.
Can you make custom-shaped cushions?
Yes! We make L-shape, U-shape, curved, and back-support cushions. Just send us your sketch
or measurements.
Can I change the color after ordering?
If your item has not yet been shipped, we’ll be happy to help with changes. Contact us right
away.
Which payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, Google Pay, and other major payment methods.
Where can these cushions be used?
They’re perfect for benches, window seats, entryways, reading corners, kitchen nooks, and
more — both stylish and practical.
Do the cushions lose their shape over time?
No. We use high-density foam and fiberfill that retain shape even after extended use.
Can I order an extra cover?
Yes! You can contact us anytime to order an additional cover in the same fabric and size.
Which shipping carrier do you use?
We ship with trusted express couriers like DHL, UPS, or FedEx. You’ll receive tracking info as
soon as it ships.
Can I place a custom order directly?
Yes! You can contact us instantly via WhatsApp or the chatbox to discuss your needs and
create a made-to-fit custom order.
